Are your prices competitive?
Absolutely! Our prices will stand up to those of any and all of our competitors. Not only that, when you take advantage of our 100% Rewards Program you get the best deal anywhere!

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Do you offer free samples?
No. We can send samples but there is a shipping and processing fee. Please email to place your samples order.

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Do you offer catalogs or brochures?
Due to the frequency of change by all our different manufacturers, with products regularly being added or deleted, a complete and current catalog is impossible to offer. Therefore we make every effort to include all available items on our website. You are welcome to print any pages you wish.

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Will I be charged sales tax?
FreeBlinds.com is a Florida based company and required to collect 6.5% sales tax on all orders shipped within Florida. No sales tax is collected on orders shipped outside the state of Florida.

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Are there shipping fees?
Shipping is free via FEDEX and/or UPS, for items less than 96" in width, within the contiguous United States. NOTE: We do charge a one time processing fee per order. It's $ 4.95 for orders over $ 100 and $ 10 for order under $ 100.

All other items will be shipped via Ground Motor Freight.

OVERSIZE SHIPPING
Due to shipping restraints and manufacturer warranties, FreeBlinds.com does not sell or ship blinds over 107 inches.

PLEASE NOTE: While most deliveries can be made to your front door, should you live in a subdivision where semi trucks are prohibited, the carrier will contact you to arrange for order pick up.

Most carriers will unload your order off the truck but, not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone capable of accepting and unloading the order will need to be present.

SIGNATURE REQUIRED
If you desire a signature to be required upon delivery, please be sure to note that on the order form, or inform our customer service representative when placing your order. Unless a 'Signature Required' request is made, items generally ship as 'Signature NOT Required'.

MULTIPLE SHIPMENTS
Should your order include items made at more than one factory, it will be sent in multiple shipments.

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Do you ship to Alaska, Hawaii, or other countries?
Sorry, not at this time. Arrangements will need to be made on your end for shipments outside of the continental U.S.

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How long before I receive my order?
Turn around time varies depending on the product ordered, and your location in relation to that of the manufacturing plant. Approximate production and shipping times are listed on each individual product's page. If we are informed that a product is on back order and it will delay your order, we will contact you immediately. Once the order ships, the travel time is determined by your location.

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WHEN PLACING YOUR ORDER:

Can you tell me how to measure my windows?
It's easy. Just follow our simple measuring guide.

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What do you mean by inside or outside mount?
INSIDE MOUNTS hang completely inside the recessed area of the window's opening when sufficient window depth is available. Inside Mounts, the most common way of hanging blinds, provide a neat, clean look.

OUTSIDE MOUNTS hang outside the window above and beyond the opening. Usually due to insufficient opening depth, outside mounts may also be the only option because a handle or other hardware prohibits the mount to made inside the opening. Some situations allow for outside mounting on wood trim or casing. Outside Mounts are also used to make a window appear larger or to hide an unattractive window.

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Is a minimum window depth required for an inside mount?
Yes. The minimum window opening's depth for an inside mount varies according to product. All depth requirements are listed in the specifications tab on each product page.

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What does the term color coordinated mean?
Color Coordinated coverings using components similar in color but, not always exact in color, are common to all manufacturers. Exact color matches of secondary parts such as tassels, strings or other parts of a covering with the primary color are rarely possible. The color choices offered for the primary components, slats, louvers, fabrics and so forth, are far too extensive, and change too frequently to always have exact color matches. Designer selected, color coordinated components assure you that all our coverings provide the desired look. Should you have specific color concerns, please email our Customer Service department.

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What installation hardware comes with my order?
All mounting brackets necessay to install your window treatments are included with every order.

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Do screws or fasteners come with my order?
Most manufacturers do not include any screws or fasteners with orders. It's not feasible to include the screws or fasteners required for every possible application, due to the variety of mounting surfaces, such as concrete, wood, steel, etc. Therefore it may be necessary to shop your local hardware store for the specific fasteners required for the surface you are mounting to.

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Are my online transactions secure on your website?
Yes! We have been designated a "High Assurance Certificate" website. No greater security rating is available. Our SSL (Secure Socket Layer) encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet. You may view our web server certificate by clicking on the "Confirmed Secure Website" link located throughout our website. Should you still prefer not to order over the Internet you may: email Sales@FreeBlinds.com.

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Will my credit card be charged when I place my order?
As the vast majority of our window treatments are made to order, it is necessary to charge the full amount of your order on your credit card when the order is placed.

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Will you sell or give away my personal information?
We will never sell or give away any of your personal information. All of the information that you give us such as your name, address, phone numbers and email addresses are used only for processing your order and contacting you when needed. We will not release this information to anyone.

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ONCE YOUR ORDER HAS BEEN PLACED:

How do I contact Customer Service?
You can reach our Customer Service Department at sales@FreeBlinds.com.

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Can I change or cancel my order?
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed its normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they can not be changed. Please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.

Cancellation/Return Policy:
Since ALL products purchased through FreeBlinds.com are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.

Due to the custom nature of our products, your credit card will be charged for the total sales price, sales tax (applicable only if shipping within Florida) and shipping, once the order has been placed.

Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production.

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How do I check order status of tracking?
Simply email our Customer Service Department or email us at sales@FreeBlinds.com

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REPLACEMENT PARTS:



Do you offer parts for items I purchased elsewhere?
BlindsParts.com is a website that sells parts for blinds and shades. Another option for parts to fix your blinds is FixMyBlinds.com. We only have access to parts for our existing clients and their orders.

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