The FreeBlinds.com staff wants your experience to be a pleasant one, so please take the time to read through our shipping terms and conditions. This information is provided to prevent any complications regarding your order, now or in the future. Although every effort has been made to clarify the information we require from you the customer, and the service you should expect from us, there is always room for improvement. Suggestions to better your FreeBlinds.com shopping experience will always, and gladly, be accepted.
Shipping Details
If it travels by FEDEX and/or UPS ground and you're in the Continental US, it's FREE!
This generally applies to all items less than 107" in width, within the contiguous United States.
OVERSIZE SHIPPING
Due to shipping restraints and manufacturer warranties, FreeBlinds.com generally does not sell or ship blinds over 107 inches. However, If you have a need for a product over 107" please email us and see what we can do.
PLEASE NOTE: While most deliveries can be made to your front door, should you live in a subdivision where semi trucks are prohibited, the carrier will probably contact you to arrange for order pick up.
Most carriers will unload your order off the truck but, not carry them into your home or office. Some carriers will not unload your order off the truck. Therefore, someone who is capable of accepting and unloading the order needs to be present. Please email Customer Service for further information.
SIGNATURE REQUIRED
If you would like a signature required upon delivery, please note that on the order form, or inform our customer service representative when placing your order. If a request that a signature be required is not made, items usually ship as 'Signature NOT Required'.
SHIPPING TO ALASKA & HAWAII
Sorry, at this time we do not offer shipping to Alaska or Hawaii. Arrangements will need to be made on your end for shipments outside of the Continental U.S.
SHIPPING TO CANADA
Sorry, at this time we do not offer shipping to Canada.
MULTIPLE SHIPMENTS
Should your order include items made at more than one factory, it will likely be broken into multiple shipments.
DELIVERY TIME
Delivery times are estimates of the number of business days, following the day of order placement, required to fill your order and have it delivered. These estimates exclude holidays, weekends, delays due to product back orders, temporary factory overloads, or other unforeseen circumstances. Therefore, FreeBlinds.com disclaims any responsibility for delays in shipping that are beyond our control.
Inspection of Merchandise UPON DELIVERY - INSPECT YOUR MERCHANDISE: Immediately upon receipt, for any damage that may have occurred during shipping.
Any damage due to shipping will be addressed but, these IMPORTANT steps need to be followed:
For orders shipped via a Ground Freight Company other than UPS or FEDEX you must:
1) Inspect the packaging for damage during delivery, inform the driver if damage is found and have it noted on your copy of the bill of lading;
2) Save all packaging;
3) Notify us by phone or mail within two business days of receipt. Any items damaged in shipping will be repaired or replaced at no charge.
For orders shipped via UPS or FEDEX: If damage is discovered after the packaging has been opened, you must:
1) Save all packaging;
2) Notify us by phone or email within two business day of receipt. Any items damaged in shipping will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
Failure to have the driver note any visible damage to packaging on your copy of the "Bill of Lading", for shipments via a Ground Freight Company, then saving the packaging, and then notifying FreeBlinds.com of this damage within two business days may result in charges for product repair or replacement.
Failure to save all packaging for damaged items shipped via UPS or FEDEX and/or failure to notify FreeBlinds.com of this damage within two business may result in charges for product repair or replacement.
For merchandise made incorrectly
Upon receipt, inspect you order. Should any item(s) have been made incorrectly, you need to notify us by phone or email within two business days. Any incorrect items will be repaired or replaced at no charge.
EXTREMELY IMPORTANT!
Failure to notify FreeBlinds.com of any items made incorrectly within two business days of receipt, may result in charges for product repair or replacement.
Unpacking Your Order NEVER pierce the packaging with scissors, a knife or other sharp objects as product damage may occur, resulting in repair charges.
